Service Area

We primarily serve Clients within 60 minutes travel time of our Pflugerville office.

In addition to one-on-one, hands-on organizing services, we also provide virtual and “consultation only” organizing services for those who are able and willing to do the hands-on work themselves.


Hiring Us to Work With You

A signed contract is required prior to the start of any organizing project. In some circumstances, we may request a deposit or a retainer before confirming appointments or providing services.

Schedules are set by mutual agreement.


Privacy & Confidentiality

Given the sensitive nature of the work we do and the high level of trust it requires our Clients to place in us, Clients can be assured of absolute privacy when working with us. As a member of the National Association of Professional Organizers, we adhere strictly to its Code of Ethics which emphasizes confidentiality, honesty, and integrity.

*All client information will be kept strictly confidential, except where disclosure is required by law.



Billing Rate

Our rates are highly competitive. Services are charged based on the package you purchase. Also, services can be charged based on hourly rate.

Tip: Completing any "homework" you might be asked to do between organizing sessions will save you money.


Travel Time

The first 60 minutes of travel time is free. After that, travel time is billed at our standard, hourly rate.

Travel time between work sites is billable at our standard, hourly rate.

Travel fees may be waived at our sole discretion.


Methods & Terms of Payment

We accept payment by cash, check, or credit card. There will be a charge of $35 for any check returned for insufficient funds or any bank draft item that is not payable for any reason, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.

Payment in full is due at the signing the contract for each organizing session. Each organizing session is confirmed after the full payment is received.


Billable Services

Billable services will include, but not be limited to, meetings at a Client's home or office or place of business, phone consultations with a Client, electronic communication and off-site work on a Client's behalf. Additional billable services include public speaking, Vision Board Workshops and Events.


Expenses

Direct expenses of service -- including, but not limited to, copying/messenger services/shipping fees/delivery charges, parking, tolls and other transportation charges, overnight charges -- are the Client's responsibility. They will be billed to Clients at the time of service, if not provided directly by Clients.


Supplies

Clients are responsible for paying for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project.

We will either make suggestions about what supplies should be purchased and the Client will do the shopping OR the Client will assist us in shopping for supplies OR we will shop and purchase supplies without the Client being present and make arrangements to have those supplies delivered to Client's location.

The 
standard hourly rate will apply for shopping and returns. Receipts for funds spent on Client's behalf will be presented at the time payment for services is due.


Minimum Hours Per Appointment

There is a 3-hour minimum per appointment. In our experience, organizing sessions of a shorter
duration too often do not produce optimal results.


Cancellations

When a Client books an appointment with us, that time slot is reserved exclusively for them and becomes unavailable for anyone else to use.

Unless 24-hours or more cancellation notice prior to a Client's scheduled appointment time is given (with the exception of a true emergency or serious illness), the fee for the entire session will not be refunded. This fee may be waived or adjusted at our sole discretion.


Control and Access to Job Site

Clients acknowledge control of the job site(s) and agree to provide us access 
to the job site(s) for the term of the work.


Performance & Delivery Guarantee

Clients are required to be present during organizing sessions and to assist with the projects
 unless otherwise agreed. Any other adult age 18 years old and over whose space is being affected (i.e. family member) should be present for the initial Consultation.

It is very important that Clients and Organizer focus on the session. Therefore, Clients must make arrangements for handling incoming phone calls, redirecting visitors, childcare etc. so that sessions are not interrupted.

We will not throw anything out without the Client's permission. We help the CLIENT make decisions, but the final decision is always the
Client's. Thus the Client is responsible for any loss or damage resulting from the discarding or destroying of any records or personal effects. The Client agrees to make final decisions about the disposition of items.

We agree to implement the proposed solutions within a reasonable period of time, as discussed with the Client, and for the price agreed upon.

NOTE: Although getting organized is an ideal time to do any necessary home or office/place of business cleaning, we are not a cleaning service and are not responsible for that parallel part of the work.

We strive to meet a 100% Client satisfaction level. It is our responsibility to analyze your situation, teach you appropriate new skills and help you make the changes you want. If we fail to meet any realistic expectations, we will schedule a complimentary session to make any necessary adjustments.

All claims must be submitted in writing within seven business days of completion of the project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be mailed Return Receipt Requested to:


L. Carlson
WonderCloset Warrior
4504
Tiddle LN
Pflugerville, TX 78660

If we have completed multiple sessions together, the Client refund will be strictly limited to the amount of the most recent session. Failure to make a claim within seven business days implies that Client fully accepts the completed work.


Acting As Your Agent

At a Client's request, we will act as the Client's agent with other service providers (movers, carpenters, contractors, etc.). Clients must contract directly with such service providers. We take no responsibility - and Clients agree to hold us harmless - for the actions or performance of other service providers.


Reasonable Care

We will use reasonable care in the performance of all of our duties. We will not accept responsibility for any damage to a Client's personal property that is not the direct result of our gross negligence. If applicable, Clients are responsible for furnishing a list of specific items they do not want to have us, or our agent, touch or move.

In the fulfillment of our organizing services, Clients agree to hold us harmless and give us, or our agent, full discretion in the removal and disposal of papers, files and/or other property belonging to the Client.

A signed Liability Release Form is required prior to the start of any organizing project


Restrictions

We reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if Clients are in breach of their agreement with us (bounced checks, non-payment, etc.), or if we cannot render the services requested by Clients through no fault of our own.


We request that clients remove and secure firearms from work areas before work begins.


Compensation Terms

Clients agree to all compensation terms: payment in advance, cancellation fee, methods of payment we accept, late fees, bad check fees and costs of collection.


Intellectual Property Rights

Clients acknowledge our intellectual property rights and agree not to violate them in any way.


Photographs & Testimonials

Clients give us permission to use, without remuneration, testimonials they provide and Before & After pictures of their location, taken with their permission, in our marketing materials, which may include print and online advertising. Clients will be identified 
by the first name, last initial and location only (i.e., Suzy Q., Manhattan) or an alias if preferred and requested. We warrant that at no time will your testimonial, pictures or name be used to promote unlawful or morally objectionable activities including(but not limited to): sending unsolicited email; activities designed to defame, embarrass, harm or abuse third parties; or hate crime of any kind. Your personal information will never be sold or distributed.

A signed Photo Release Form is required prior to the start of any organizing project.


Privacy Policy:

We have a strict privacy and anti-spam policy. We do not use "cookies" or track your visit to our website in any way whatsoever and we only collect personal information that you voluntarily provide to us. Except as may be required by law, we will never share or sell any information that you give us or send e-mail
that hasn't been requested.


Electronic Communication:

Information sent via the Internet cannot be guaranteed to be completely secure; any information provided by you is done at your own risk. We shall not be liable for any actions taken or any omissions to act as a result of any email message you send to us. In addition, please note that our website may contain links to other websites over which we have no control and which are governed by their own privacy and other policies.

Terms and Conditions

WonderCloset Warrior